We talk faster than we write and that’s why LiveCrew offers the possibility to record voice feedback. The voice recordings are then turned into written transcripts thanks to AI.

How does it work? On any free text question, the Sales Associate can choose to type text or record his voice using the microphone icon:

<aside> 👉 The first time you make a voice recording, you’ll have to authorize LiveCrew to use the microphone through a popup.

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Once the recording is done, the Sales Associate can replay it, erase it and record it again.

In the Insights, all the voice recordings are turned into text and tagged as voice feedback:

Collect rich qualitative data thanks to LiveCrew voice feedbacks.